Privacy Policy

1. Information you provide

When you contact us, we may receive your name, contact details, preferred dates, number of participants, flight interests and information included in your messages.

If you proceed with a booking, we may also need booking records, payment references and information reasonably required by the flight operator.

Please do not send unnecessary identity documents, financial credentials or detailed medical records through the website enquiry form.

2. Our WhatsApp enquiry form

The form prepares a message using the details you enter and opens WhatsApp. The form itself does not submit those details to our website’s database.

Opening the WhatsApp link passes the prepared message to WhatsApp. We receive your enquiry when you send it to our business account. WhatsApp handles information under its own terms and privacy policy.

Website hosting logs and other installed services may separately process technical information about your visit.

3. How we use information

• Respond to enquiries and explain available services.
• Check availability and coordinate bookings.
• Communicate reporting instructions and booking updates.
• Handle payments, refunds and support where applicable.
• Maintain necessary records and meet legal obligations.

If we introduce promotional messaging, we will explain how to subscribe and stop receiving it. An enquiry is not permission for unrelated marketing.

4. Sharing information

Necessary booking information may be shared with the relevant pilot, operator or service provider to arrange your experience.

Providers supporting communications, hosting, payments and administration may also process relevant information. Information may be disclosed where required by law or necessary to address security incidents, fraud or legal claims.

[Confirm the business’s position on selling or sharing data for marketing.]

5. Cookies and external services

Hosting, security and other installed services may process technical information such as IP address, browser details, requested pages and access times.

Externally hosted images can disclose technical information, including your IP address, to their providers. Links to WhatsApp, Google Maps and other services are governed by those providers’ privacy practices.

Services currently used: [List actual hosting, analytics, security and cookie services.]

If non-essential analytics or advertising cookies are enabled, we will describe their purpose and provide the controls required by applicable law.

6. Retention and security

Information is retained for as long as reasonably needed for its purpose, booking administration, disputes and applicable recordkeeping requirements.

Retention arrangements: [Confirm actual periods or criteria.]

We use reasonable protection measures appropriate to our operations. No internet service or electronic storage system can guarantee complete security.

7. Your requests and choices

Contact our privacy contact to request access, correction or deletion, or to withdraw permission where processing depends on consent. Requests are assessed under applicable law.

Some records may need to be retained for legal obligations or disputes. Removing information needed for a booking may affect our ability to arrange it. Optional information does not need to be provided.

8. Children’s information

Enquiries concerning participants under 18 should be made by a parent or lawful guardian. Participation depends on the operator’s eligibility requirements.

Where children’s information is needed, we will obtain the permissions and verification required by applicable law. Contact us before sending a child’s documents.

9. Updates and complaints

This policy may change when our services or information practices change. The revised effective date will appear above. Material changes will be communicated where required.

Send privacy questions or complaints to the contact listed at the beginning of this policy.