Fly Dream Himalaya
Booking, Cancellation
& Refund Policy
Effective date: [Publication date]
This policy applies to paragliding bookings arranged through Fly Dream Himalaya in Bir-Billing, Himachal Pradesh.
1. Booking confirmation
A form submission, WhatsApp message or availability enquiry does not reserve a flight. A booking is confirmed when the team communicates confirmation and you complete the applicable booking steps.
Before payment, confirm your flight option, total price, reservation amount, inclusions, reporting instructions and cancellation terms.
2. Reservation payments
Any reservation payment and its treatment against the total booking price will be communicated before payment. Additional services or charges must be disclosed before you agree to them.
Retain your booking confirmation and payment reference.
3. Customer cancellations
Request cancellation through the official contact used for your booking. Include your name, booking reference, flight date and information sufficient to identify the payment. Ask for acknowledgement and the cancellation calculation.
Customer cancellation terms
- At least [number] hours/days before reporting time: [refund or charge].
- Within [number] hours/days of reporting time: [refund or charge].
- No-show or missed reporting time: [charge or refund treatment].
Deadlines use local time in Bir-Billing, India.
Booking-specific variations must be explained before payment. All terms remain subject to applicable law.
4. Date changes
Changes depend on availability and operator confirmation. A revised date may affect pricing or involve a disclosed charge. Original arrangements remain in effect until the change is confirmed.
5. Weather and operator cancellations
Flights may be delayed, rescheduled or cancelled because of weather or operating conditions. The pilot or operator makes the final operational decision. Departure time and flight duration are not guaranteed.
If the operator cancels your flight, the team will communicate available alternatives and the applicable refund treatment.
Operator-cancelled flight terms: [Specify treatment of flight payments, reservation payments and separately supplied services.]
Your applicable consumer rights are preserved.
6. Customer weather concerns
Contact the team before cancelling because of a forecast or personal concern. A customer cancellation before an operator cancellation is assessed under the disclosed customer cancellation terms and applicable law.
7. Late arrival and no-shows
Arrive at the confirmed reporting point on time. Late arrival may cause a missed slot or prevent participation. Contact the team promptly if delayed; the operator may be unable to hold your slot.
Charges or refunds follow the terms disclosed for your booking.
8. Participation requirements
Confirm eligibility before booking and provide accurate information requested by the operator.
Participation may be refused if operator requirements are not met or instructions cannot be followed. Financial consequences are assessed under the disclosed terms, circumstances and applicable law.
9. Additional services
Transport, photography, video and other services may have separate prices and cancellation terms. Confirm these before booking.
A cancelled flight does not automatically determine the treatment of a separate service already provided.
10. Refund processing
When a refund is approved, the team will communicate its amount, explained deductions and payment method.
Refund initiation timeframe: [Number] business days after approval.
Funds may take additional time to appear depending on the bank or payment provider. Refunds normally return through the original payment method where available.
11. Exceptional disruptions
Road closures, restrictions, severe weather and other disruptions may affect arrangements. The team will explain available options.
Such events do not automatically make every payment non-refundable. Treatment depends on the circumstances, disclosed terms and applicable law.
12. Questions and complaints
Business: [Legal business name], trading as Fly Dream Himalaya
Complaint contact: [Name or role]
Email: [Official email]
WhatsApp: [Official number]
Address: [Full business address]
Nothing in this policy excludes rights or remedies that cannot lawfully be excluded.